TERMS & CONDITIONS

Care & cure services Terms and Conditions

Our Commitment to You

Our commitment to you is based on more than just excellent clinical care and customer service, which should be expected. Care & cure services value your Human Rights. Our clients receive respectful care and are not discriminated against based on age, gender, ethnicity, beliefs, sexual preference or health status.
You have the right to see the physiotherapist of your choice, obtain a second opinion and refuse treatment. Please see our administration staff if you would like to provide feedback or make a complaint. Your Commitment to Us In order to achieve outstanding treatment results, we require an equal commitment from you. Take the time to read all of our Terms and Conditions as clarity, communication and understanding will ensure that we’re always on the same page and achieving the best outcome possible. All of our professional recommendations are based on the information provided by you, an objective and expert physiotherapy examination and the specific goals determined by you and your physiotherapist. It is important to understand our Terms and Conditions and for you to acknowledge that ultimately, it is your responsibility to follow our advice and avoid situations that may aggravate your condition. We acknowledge that an infinite number of variables can impact the outcomes of any treatment program. We are confident that if you follow our recommendations, and any further opinions subsequent to reviews that may occur periodically throughout the term of your treatment, then we can help you to achieve outstanding results.

1. Cancellations

1.1 It is expected that if you cannot keep an appointment with us, that notice is given as soon as possible by calling the practice and leaving a message after hours. 1.2 If less than six (6) hours of notice is given, the full consultation fee will apply. However, provision of another appointment within 48 hours, but at a time of our convenience, will be made in an attempt to provide continuation of treatment. 1.3 In the event a late cancellation is received, and the client does not accept our offer of an alternative appointment, payment in full is expected within forty-eight (48) hours, otherwise an administration fee may apply. 1.4 This relates to all clients irrespective of their method of funding (i.e. Workers’ Compensation, Transport Accidents, etc). In the case of compensable clients who have been permitted to bulk bill their consultation fees, cancellations must be paid separately by themselves, and cannot be bulk billed

2. Late and Missed Appointments

2.1 If you arrive late to an appointment, but within your appointed time slot, you may receive a shorter consultation in an effort not to inconvenience other clients waiting. 2.2 If you either arrive after or entirely miss an appointment, you will be charged the consultation fee in full. 2.3 If you call the practice to arrange an alternative time to occur within forty-eight (48) hours of your missed appointment, you will be eligible for an appointment at no charge, but at a time of our convenience. 2.4 Irrespective of an alternative appointment being offered, if payment is not received in full within forty-eight (48) hours, an administration fee will apply Late or missed appointments exclude others from receiving treatment and inconvenience both the physiotherapists and other clients waiting.

3. Consent to Treatment

You hereby request and give consent to our therapists to perform all necessary examinations, manipulations, therapy, rehabilitation and medical diagnostic procedures in accordance with their professional training and understanding of your injury. You understand that you have an opportunity to discuss with your therapist, the nature and purpose of your physiotherapy care before any treatment is rendered. You acknowledge and accept the following: 3.1 TThe physical nature of physiotherapy and related treatments. 3.2 You have the right to refuse intervention or seek a further opinion and provide feedback and make a complaint. 3.3 The adverse risks associated with treatment, include stiffness and soreness, soft tissue injury, neurological complications, cerebrovascular injuries, skin irritations, burns and other minor complications. 3.4 The probability of risk is lowered by screening procedures. 3.5 Other treatment options exist if the risk of physiotherapy is considered to be high, including medication, medical care, hospitalisation and surgery. 3.6 The risk of remaining untreated includes the formation of adhesions, scar tissue and other degenerative changes. These changes can further reduce skeletal mobility, and induce chronic pain cycles. It is quite probable that delay in treatment will complicate the condition and make future rehabilitation more difficult. 3.7 Most clients receive our services without the need for a medical or other referral. However, in the event a referral from another practitioner has been given, it is highly recommended that such a referral is provided to the treating physiotherapist to assist in the continuity of care and our delivery of the most appropriate treatment for the client.

4. Consent to Obtain and Release Information

4.1 To expedite the management of your injury or injury claim, you accept it may be necessary to communicate the details of your medical condition with treating practitioners, rehabilitation consultants, case managers and employers. 4.2 By signing these Terms and Conditions you permit representatives of the Care & Cure Services to exchange such information regarding injuries sustained and any significant past medical history, with those people deemed necessary by the Care & Cure Services.

5. Accounts and Billing

5.1 Please refer to our most recent schedule of fees for an outline of the services we offer and their associated prices. 5.2 It is expected that all fees are paid in full at the time of consultation. 5.3 We accept cash, EFTPOS, and Credit cards and also offer electronic health rebates (via HICAPS) for your convenience. However, in the event of electronic network failure, full payment is still required on the day of consultation. 5.7 Payment of accounts can be done in person at the practice from which you received the service. 5.8 Health Insurance rebates (electronic or otherwise) can only be claimed after the service has been received. 5.9 There is no refund available on the purchase of any personal or healthcare items if you change your mind. If the item has a major problem we can either refund or exchange the item for you. If the problem is not major, we will repair it for you within a reasonable timeframe. Please keep your proof of purchase. 5.10 Those who feel they cannot comply with our very strict billing methods or wish to be given special consideration, please feel welcome to put your request in writing and address it to the Practice Director. 5.11 Please understand that our strict billing methods allow equality of service to all clients, and serve to raise the already high standard of care we can offer you. 5.11 Please understand that our strict billing methods allow equality of service to all clients, and serve to raise the already high standard of care we can offer you. 5.12 Our intention is not to exclude anyone from being able to access our physiotherapy services. We have never denied anyone the benefits of physiotherapy care because of their inability to pay our published fees. If financial hardship requires individual consideration, please put your request in writing to the Practice Director.

6. Privacy Policy Summary Statement

6.1 This practice is committed to protecting your privacy and this information is generally only disclosed to other members of your medical team where necessary. 6.2 The personal and health information you provide during your consultation and subsequent treatment will be collected for the primary purpose of providing high-quality health care. 6.3 Where required by law or if necessary for debt collection reasons, your personal information will be disclosed. 6.4 The Care & Cure services use SMS and/or email communication to keep you up to date with the status of your appointment. 6.7 You may gain access to information held about you by this Practice by putting your request in writing. Please attention to all such correspondence to the “Practice Director”. Please note that a fee may apply. 6.8 Your acceptance of these Terms and Conditions is considered consent to receive such communications as outlined above however you may opt-out at any time. The above is a Summary Statement only, and we strongly encourage you to take the time to read the Care & Cure Services Privacy Policy in full.

7. Exclusion of Liability

7.1 The Practice Director and employees of this Practice shall not be liable for, nor shall they accept any responsibility for any injury, loss or damage howsoever sustained by any person or persons arising out of any of the treatments or procedures delivered in this Practice or in any way whatsoever which does not arise from any negligent act or omission of the Practice Director and employees.
If you have any queries about these Terms and Conditions, please contact:

Care & Cure Services director : Khushdeep Kaur
Address: 926 North East Road, Modbury SA 5092, Australia
Phone: (08) 7224 6666
Email: careandcureservices@outlook.com.au

Please note that Care & Cure services may change this policy from time to time by updating this page. Please check this page regularly to ensure that you are comfortable with any changes. This Policy is effective from March 2022